Operations

Director of Operations

Director of Operations

Reports to: CEO

Salary: Competitive

Location: 3345 La Cienega Place, Los Angeles, California

Applications Due: January 2018

Interviews: Upon Request

Start Date: February 15, 2019


Company Overview:

Dom Vetro is an American eyewear manufacturer, producing optical frames using the highest standards of quality and craftsmanship. All of our frames are handcrafted by our small team of specialists and each frame is made to order. Our motto, “every pair is personal,” reinforces the care and attention we put into every product and the integrity of our process from beginning to end.

Job Summary

This position is a key structural component to our team requiring a seasoned executive with experience in production, planning, retail or operations at the corporate level. Reports directly to the CEO and oversees daily operations at the company’s headquarters in Los Angeles, California.

Key Responsibilities

  • Act as an advisor to the CEO and senior management team

  • Assist in facilitating effective decision making

  • Coordinate the execution of corporate goals and strategic initiatives

  • Assess inquiries directed to the company, determine the proper course of action and delegate to the appropriate individual to manage

  • Participate in daily meetings with executive team and staff to track performance

  • Review daily production calendar and evaluate work-flow to ensure deadlines are being met

  • Manage client communications, provide order confirmations and updates on deliveries

  • Provide support to wholesale channel and ensure issues are resolved in a timely manner and with the highest level of professionalism

  • Assess staff's strengths and weaknesses to ensure a synergistic work environment

  • Resolve slowdowns in the production or shipping process

  • Communicate directly with staff to comply with standard operating procedures

Teamwork

  • Participate in promoting a team approach at all times.

  • Be polite, courteous and supportive to all team members.

  • Work in accordance with training and agreed policies, practices and procedures.

  • Take ownership of role and suggest improvements

  • Listen carefully to others and check to ensure understanding

Knowledge, Skills and Experience

  • Experience with the Microsoft suite

  • Experience working with a growing company

  • Mastery of reading financial reporting

  • Mastery of strategic planning and goal setting

  • Strong managerial skills

  • Familiarity with invoices and purchase orders

  • Strong customer relationship skills

  • Mastery of computers and comfortable with softwares required to perform duties

  • Ability to comply with instructions.

  • Capacity to learn new skills quickly

  • Organizational and problem solving skills

  • Strong inter-personal skills (friendly, caring, patient)